Legal
Withdrawal, returns and cancellation
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Right of withdrawal
This section applies to customers who are consumers. Business customers may have different contractual rights.
Where applicable law gives a consumer a right to withdraw from a distance contract, the consumer may exercise that right within the applicable statutory period, normally 14 days, without giving a reason, subject to the conditions and exceptions provided by law.
To exercise the right of withdrawal, the consumer must inform PrintVes of the decision to withdraw by an unequivocal statement. The model withdrawal form at the end of this page may be used, but its use is not obligatory.
Withdrawal contact:
PrintVes Operating address: ul. „Pravda“ 2, Plovdiv, Bulgaria Email: info@printves.com Telephone: +359 897 544 220
PRINT VES EOOD
Registered office: ul. „Krastyo Rakovski“ 31, et. 2, ap. 6, 4000 Plovdiv, Bulgaria
Made-to-order and personalised goods
The statutory right of withdrawal may not apply to goods made to the consumer's specifications or clearly personalised where the particular order satisfies the applicable legal exception.
Depending on the order, this may include products manufactured using an individual design, text, dimensions or another customer-specific configuration. PrintVes must identify the applicable exception clearly before the order is placed.
A product being printed does not, by itself, mean that the right of withdrawal is excluded. An exception from withdrawal does not remove rights where goods are defective, incorrectly produced or otherwise non-conforming.
Services and digital content
Where a consumer asks for performance of a service to begin during the withdrawal period, applicable rules for services started or fully performed during that period apply, including any required express request, consent or acknowledgement.
Where digital content not supplied on a tangible medium is supplied immediately, PrintVes must obtain the consumer's express prior consent and legally required acknowledgement before relying on any loss of the right of withdrawal.
Returning goods
Return address: ul. „Pravda“ 2, Plovdiv, Bulgaria.
Where withdrawal is valid, the applicable return procedure and responsibility for direct return costs must follow applicable law and the information supplied before the order.
Reimbursement
Where a consumer validly withdraws, reimbursement is made within the applicable statutory period and by the method required by law. Where permitted, PrintVes may withhold reimbursement until the goods have been received back or the consumer supplies evidence of having sent them back, whichever occurs first.
Cancellation before production
For personalised or made-to-order work, contact PrintVes as soon as possible. If production has not begun, PrintVes may confirm cancellation. Where agreed design, prepress, materials or other work has already been carried out, treatment of those costs depends on the contract and applicable law.
Defective or non-conforming goods
Withdrawal is separate from a complaint concerning defective or non-conforming goods. Applicable statutory conformity rights remain available.
Model withdrawal form
Complete and return this form only if you wish to withdraw from the contract.
To:
PRINT VES EOOD
Registered office: ul. „Krastyo Rakovski“ 31, et. 2, ap. 6, 4000 Plovdiv, Bulgaria
Email: info@printves.com
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*):
____________________________________________________________
Ordered on (*)/received on (*):
____________________________________________________________
Name of consumer(s):
____________________________________________________________
Address of consumer(s):
____________________________________________________________
Signature of consumer(s) (only if this form is notified on paper):
____________________________________________________________
Date:
____________________________________________________________
(*) Delete as appropriate.